Shipping policy
At Namrata Weaves, we are committed to delivering your orders safely, efficiently and with care. This Shipping Policy outlines our shipping timelines, processing procedures and delivery terms.
1. Order Processing
All orders are processed after successful payment confirmation.
- Ready-to-ship products are generally processed within 2–5 business days.
- Customized, personalized or made-to-order products may require additional processing time depending on design complexity and production requirements.
- Orders are not processed on Sundays or public holidays.
Customers will receive order confirmation and shipping updates via email or other provided contact details.
2. Shipping Coverage
Namrata Weaves currently delivers across India.
International shipping may be available for selected orders upon request. Customers can contact us directly for international delivery assistance.
3. Estimated Delivery Timelines
Estimated delivery timelines may vary depending on the delivery location and product type.
Standard Delivery Estimates
- Metro Cities: 3–7 business days
- Other Indian Cities & Towns: 5–10 business days
- Customized Orders: Timelines may vary based on production requirements
Please note that delivery timelines are indicative and not guaranteed.
4. Custom & Made-to-Order Products
Customized and made-to-order products may require additional preparation time before dispatch.
Production timelines may depend on:
- Fabric availability
- Handwork and finishing requirements
- Design approvals
- Measurement confirmation
- Volume of customization requested
Our team may contact customers for confirmation before production begins.
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
Namrata Weaves reserves the right to revise shipping fees without prior notice.
Free shipping promotions, if offered, may apply only to selected regions, order values or limited campaigns.
6. Delivery Delays
While we strive for timely deliveries, delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Logistics disruptions
- Public holidays
- Natural disasters
- Regional restrictions
- Courier service delays
- High seasonal demand
Namrata Weaves shall not be held liable for delays caused by third-party logistics providers.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details.
Namrata Weaves shall not be responsible for delivery failures, delays or losses caused due to:
- Incorrect addresses
- Incomplete contact details
- Unavailable recipients
- Refused deliveries
Additional shipping charges may apply for re-delivery attempts.
8. Order Tracking
Tracking details will be shared once the order has been dispatched.
Customers can use the provided tracking information to monitor shipment progress.
9. Damaged or Tampered Packages
If your package appears damaged or tampered with at the time of delivery:
- Please record photos or videos before opening the package
- Contact us immediately within 24 hours of delivery
- Retain the original packaging for verification purposes
Claims reported beyond the specified timeframe may not be eligible for review.
10. Delivery Acceptance
Once the order is marked as delivered by the courier partner, responsibility for the package transfers to the customer.
Customers are advised to ensure secure receipt of their deliveries.
11. Contact Us
For shipping-related questions or support, please contact us:
Namrata Weaves
Website: https://namrataweaves.in/
Email: namrataweaves@gmail.com