Terms of service

Welcome to Namrata Weaves.

These Terms of Service govern your use of our website, products, services and custom order consultations. By accessing or purchasing from our website, you agree to comply with these Terms.

1. Business Information

This website is operated by NAMRATA WEAVES PRIVATE LIMITED.

Registered Office: Flat No. 7, 2nd Floor, Cabin Apartment, Valla Batti B.K. Keshavpur Path 2, Panjrapole, North 24 Pgs, North 24 Parganas, Kolkata, West Bengal, India – 700105. 

Throughout the website, the terms “we”, “us” and “our” refer to Namrata Weaves.

2. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years of age
  • You are legally capable of entering into binding agreements
  • The information provided by you is accurate and complete

We reserve the right to refuse service or cancel orders if fraudulent, inaccurate or suspicious activity is detected.

3. Products & Services

Namrata Weaves offers sarees, menswear, ethnic wear, customized garments and related fashion products.

We strive to display product colors, textures and detailing as accurately as possible. However:

  • Actual colors may slightly vary due to screen settings and lighting
  • Handcrafted and woven products may have minor irregularities, which are natural characteristics of artisanal work
  • Product availability may change without prior notice

All products are subject to availability.

4. Custom Orders & Personalized Products

We accept custom orders and personalized design requests.

For custom products:

  • Measurements and requirements shared by customers are considered final once approved
  • Customized or made-to-order products may require additional production time
  • Minor variations in design, embroidery, fabric tone or finishing may occur due to handcrafted processes
  • Customized orders are generally non-returnable and non-refundable unless damaged or defective

Customers are responsible for providing accurate sizing and customization details.

5. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Modify product pricing without prior notice
  • Correct pricing errors at any time
  • Cancel orders affected by incorrect pricing or technical issues

Payments must be completed through approved payment methods available on the website.

6. Shipping & Delivery

We deliver across India and selected international locations where applicable.

Estimated delivery timelines are indicative and may vary due to:

  • Product availability
  • Customization requirements
  • Courier delays
  • Regional delivery limitations
  • Public holidays or unforeseen circumstances

Namrata Weaves shall not be liable for delays caused by third-party logistics providers.

7. Returns, Exchanges & Refunds

Return, exchange and refund requests are subject to our Refund Policy.

Products may not qualify for return or exchange in cases including but not limited to:

  • Customized or personalized products
  • Products damaged due to misuse or improper handling
  • Requests made beyond the eligible return period
  • Minor variations inherent in handcrafted products

Customers are advised to review the Refund Policy before making a purchase.

8. Intellectual Property

All content on this website, including:

  • Logos
  • Product designs
  • Images
  • Videos
  • Graphics
  • Text
  • Brand elements
  • Website layout

is the intellectual property of Namrata Weaves and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed or commercially used without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access to systems or data
  • Distribute malicious software or harmful code
  • Misrepresent identity or payment information
  • Interfere with website functionality

Violation of these terms may result in termination of access and legal action where applicable.

10. Limitation of Liability

Namrata Weaves shall not be liable for:

  • Indirect or consequential losses
  • Delays caused by external service providers
  • Temporary website interruptions
  • Product misuse after delivery
  • Minor artisanal inconsistencies in handcrafted products

Our maximum liability shall not exceed the purchase value of the product ordered.

11. Third-Party Services

Our website may contain links, integrations or payment gateways operated by third parties.

We are not responsible for the content, policies or practices of third-party platforms and services.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

13. Modifications to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Updated terms will be posted on this page with the revised effective date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of courts located in Kolkata, West Bengal.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Namrata Weaves

Email: namrataweaves@gmail.com
Website: www.namrataweaves.in